Feature Requests

From Kwok

[edit] Scheduled for 2.7.8

[Admin] Auto create LDAP users upon successful login, Administrators can turn on/off this feature and specify default group

[Knowledge Base] Support Wiki syntax

[Knowledge Base] Be able to create subcategories

[Contracts] Contract Provider Contact

[Contracts] Support contract history

[Issues] Allow linking of hardware, software, and companies when adding an issue

[Issues] A field to record time spent, add up the time per company in a report

[Software] Support manufacturer field, and warranty start and expiry date for license key?

[Reports] Hardware report with software usage

[edit] Open Requests

[Admin] Users could belong to more than one group (in this case we should create a kind of distribution group for the notifications and a security one for the user rights). Just because when you create/update/... an issue you can not set a notification group who has to be informed about every single case.

[admin] Need a more explicit way to deny access to those record users.

[Admin] Is it possible to use more than one LDAP server (depend on domain) at the login?

[Admin] Delete groups

[Contracts] Send email notifications when a Service Contract date is about to expired and/or has expired

[Hardware] Import of hardware

[Hardware] Also it would be nice to be able to add who is the primary & backup support person for each server as well.

[Hardware] support hardware history

[Hardware] Third-party software integration. Support reading "Belarc Advisor", "Open-Audit" output file. Incorporate some type of WMI or VB script (like in "SYDI" project) to collect machine information.

[Issues] In the notification e-mail it could highlight automatically, what was changed.

[Issues] New system fields to register the spent time on issues for our sysadmins. We and our managers would like to see, how much time was to eliminate eg an important printer issue at manufacturing by IT.

[Issues] In Report Issue page, it will be nice if added with a check-box that ask user if he want to subscribe to get issue update if any from his mail. This option will automatically add user email to Notification Subscriber List.

[Issues] Add popup to issue list page for view issue detail

[Issues] Proxy adding of issue. e.g. I would be logged in as "helpdesk" and when I click "add issue" it defaults to the issue being reported by "helpdesk". I would like the helpdesk user to be able to "add issue" and associate the issue report with user 123.

[Issues] Restrict users to appear on "assigned to" list, options maybe "All users" or "Users selected below"

[Issues] When an issue is submitted by email, change the "Created by" field to the corresponding user if exists in the system.

[Issues] Auto-reply to new issues submitted.

[Issues] Would it be possible to add the "assigned to" to the email

[Knowledge base] picture upload

[Knowledge Base] Access control for articles by groups and/or users.

[Knowledge Base] Search keywords in uploaded files.

[Portal] Perhaps a search function could also be added to search in the website name or through the website description field.

[Portal] it could be access controlled that would be fantastic so that we can restric the links that we display to specific group of people.

[Software] For the license section, it would be nice to categorize the licenses as well, as some software like Oracle and Websphere can be purchased either by # of users OR # of CPU's

[Software] Support per user software license usage. Currently, there is software license used by machines, should also support license assigned/used by users.